Job: Front Office Supervisor

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Jobing Description

The Trump name is synonymous with excellence. It represents an unwavering commitment to being the very best. At Trump International Beach Resort, this is evident in our Signature Service- service that is sincere, unique and memorable and makes "a world of difference" to our guests with every visit.

Do you have what it takes to provide Signature Service? If so, we want to talk to you about careers at Miami's premier oceanfront resort. Contribute to our success and we will contribute to yours with excellent pay, full benefits and plenty of opportunities for growth.

The Trump International Beach Resort is currently interviewing for a Front Desk Supervisor.
SUMMARY
Supervises the front desk agents in their daily activities and maintains a good guest experience by performing the following duties.


ESSENTIAL DUTIES AND RESPONSIBILITIES

* Performs all duties related to checking in and checking out of guests.
* Conduct pre-shift meetings with all guest service staff daily.
* Supervises the front desk agents to ensure that their performance is up to Trump International Service Standards.
* Delegate‚s tasks to clerks as needed.
* Checks front desk work for consistency and accuracy and handles any problems that may arise.
* Oversees the completion of all guest service checklists.
* Verifies all house accounts and investigates all room discrepancies.
* Communicate all pertinent information to manager/supervisor for following shift.
* Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
* Assist the managers when needing in completing special tasks and projects
* Supporting the Front Office Manager in implementing service standards
* Interact with all guests and follow thru problem solution
* Lead the Front Desk team in offering high quality service
* Communicating with the Housekeeping and Engineering regarding challenging guests, VIP and pre-pare for site Inspections.
* Perform tasks and projects delegated by the Front Office Assistant Manager, Director of Front Office or Director of Operations.


Trump International Beach Resort understands the vital role benefits play in the lives of our team members and their families. We take great pride in offering a competitive benefits package that includes:
Medical Insurance
Dental Insurance
Vision Insurance
Short and Long-term Disability Insurance
Life Insurance
Paid Holidays
Vacation Time
Sick Time
Personal Time
401k Retirement Plan
Direct Deposit
Tuition Reimbursement
Hotel Discount (for you, your family and friends)
Employee Referral Program
Team Members Recognition Program

Skills / Requirements